This was one of my first blogs I wrote for this website. I am sharing the Original Posting to elaborate and further stress some aspects so that you, as a client, can better understand.1. We love when you bring in photos, BUT only when they are realistic. When looking at hair inspiration, keep in mind what is feasible. Does the model have the same hair type, meaning is it fine or thick? If you have finer hair, we cannot make you look like Kim Kardashian without having to actually add hair to your head. Color is a whole other animal. If you have continually dyed your hair dark, those light blonde ombres are not an easy task. Lightener has to eat through all those layers of color and may require several appointments. Keep realistic expectations when bringing in photos to your stylist. We are beauticians not magicians.
- Elaboration: A good stylist will have a proper consultation and will be honest of what it will take to achieve your desired look or if it is even possible due to certain factors such as hair type, lifestyle, previous chemical services, and/or integrity of your hair. If we fully discuss the possible outcomes and you still decide to go through service, that decision was yours and yours only. Please do not punish the stylist if they didn’t create miracles.
2. There is no such thing as a “wash and wear” hairstyle. We can definitely achieve a low maintenance look, however, no maintenance is impossible. All hairstyles require some sort of product and finagling whether it be just combing or a little fluffing.
- Elaboration: Again, one should know this already after a proper consultation and reminded during the finishing time.
3. Count how many products we use. So many people say, “I can’t do anything with my hair” and when we ask what kind of products you use and you say, “none”, that is why. You will never be able to recreate the same look nor feel if you aren’t using products. And take this for an example, how many black heels do you own? Not all black shoes go with the same outfit. This means you may need a few “wardrobes” of hair products for different looks.
- Elaboration: Home care is of the upmost importance. You visit the doctor when you are sick. Do you only go to the appointment and not pick up the prescription? So not only are hair products important to style your hair correctly for the desired look, but it is the “medicine” for your hair. If you color your hair, use any heat, or if your head sees any sort of light of day, YOUR HAIR NEEDS MEDICINE IN THE FORM OF HAIR PRODUCTS. If you choose not to, we cannot be held accountable for the failing integrity of your hair, fading of color, or any other unwanted hair problems.
4. Do not change your color drastically too frequent. You hair is not a cat. It does not have 9 lives.
- Elaboration: If you choose to do this, note that there are several factors that should be considered. With a proper consultation, you will be made well aware of the process this will take, the possible outcomes, and the take-home hair care that will be required. (Please refer to my previous blog Bleach… The Good… The Bad… And Oh-So Pretty. Do not past go nor collect $100 dollars without reading that. Listen, we are professionals and we use our best judgement on what is not only feasible but what is SAFE for your hair.
5. For color appointments please come with clean, dry hair. Color is more easily absorbed when it doesn’t have gunk and buildup to get through. And if we have to blow dry you before your color, we will charge you more for the added time and effort on our part.
6. If we tell you “no” or that will fry your hair, listen to us. You are our walking advertisements, we obviously do not want you advertising frazzled hair. Trust us, we are only looking out for the integrity of your hair. However, if you must proceed, please budget for a deep conditioner. You will need it.
- Elaboration: Please do not act surprised or be upset if a process takes a little longer than expected. We cannot predict the future. Do not blame us for unwanted outcomes if you were not fully honest with us. A stylist/ client relationship is just like any other relationship. It is built on trust and communication. Think of how upset you get at your significant other for “not listening”. Now what if they blamed you for them not listening? That would be pretty crappy. You put trust into your stylist just as I trust in my clients to listen to my opinions and suggestions. We trust one another based on communication. Now some of the stuff your stylist may tell you might not exactly be what you want to hear just like our significant others don’t want to hear half the things we say, however, we are professionals and what we say really does matter.
7. Do not blame us for giving you what you wanted. If you asked to go platinum blonde then realized you look much better as a brunette, we have to charge you. If you hate your new bangs, please don’t hate us. We only want to make you happy and beautiful. We live to please.
- Elaboration: The bang thing is a killer. If you want them and get them and hate them, not our fault. Period. Enough said.
8. Split ends cannot be mended. Hair products cannot fuse hair together. There are products that will calm and smooth the fuzz, but the only thing that will get rid of split ends is a trim.
- Elaboration: Get a trim more than once a year people. If you wonder why your hair does not grow, it’s because it’s breaking off. Your hair grows from the root in the scalp and unless you have alopecia (balding), your hair grows. If it’s crispy at ends, it’ll snap like a toothpick. Even if it is a dusting of the ends, do it. I hate hair cuts too but also hate the Gyno. I still have to go.
9. Salon products are better than Walmart’s and even though they may seem more costly, buy them. Why? Chemists. High end brands pay high-end bucks to chemists to create our luxurious products. Pantene, Pert, and Prauve are just cheap knockoffs with cheap ingredients.
- Elaboration: Please refer to my previous blogs: #1 Hair Rule to fully understand why drugstore products are bad, bad, BAD! & What is Diversion? to find out why buying even professional name brand products from drugstores is the worst of the worst of hair sins.
10. Bleach is not as scary as you think. Many clients are terrified of bleach due to its so-called damaging effects. Bleach is only damaging when overlapped. Be honest with your hairstylist if you have had highlights or lightener in the past, even if you are brunette now. If your is long and you had highlights even two years ago, the lightener still lives on your ends.
- Elaboration: I should have stated that there are several factors that compromise the integrity of your hair when using bleach and may result in some not-so-awesome results. Heat damage, box color, medication, previous chemical services even years ago may affect the outcome. Again, please be honest. Believe me, we will know and soon you will be reminded of the dishonestly. I want to give you an example: A client tells her stylist that she has no color in her hair. The stylist performs a highlight service. Once pulling out the client’s foils, she notices 2 inches of blonde then to her surprise 4 inches of red. Hmmmmmmm, obviously the last 4 inches had to of been previously colored and colored dark or red. And if that hair is gummy, then guarenteed boxed “devil” color was used. Now who are you going to be mad at? This circumstance also happens when purposely lifting dark previously colored hair. This is when toning comes into play. Blonde will not be achievable. But a pretty color will be atleast until the next visit. Be patient (and kind) my friend. We can only do so much without a magic wand.
11. We hate no-shows. If you need to reschedule an appointment or just cannot come in, please call us. We are not going to yell at you and this gives us the opportunity to fill your spot. Many of us work on commission. Without a booty in our chair we have no paycheck.
- Elaboration: Please don’t stand us up. You are our hot date for the time of the visit. We love you, we want to spend time with you, we want to serve you, we get sad if we don’t get to. And if you are going to be late, give us a heads up and be courteous of our other guests with scheduled appointments.
12. We would rather fix our mistake than you go elsewhere. You are not going to offend us if you are unhappy with something. Again, we live to please. We want you to be happy. It is devastating to us emotionally and financially when you go around talking about how unhappy you are with us and our work. Please let us know. We can only grow from our mistakes and if we don’t know, we can’t fix it.
- Elaboration: We will refund your money when we see fit or if we just don’t want to argue. Sometimes it is easier to let go of a situation then it is to stew over it. Our time is money. Time spent arguing over miscommunication or mis-listening is time we can be spending either fixing you or serving other guests. No disrespect. But if we can’t make you happy after all our attempts maybe the relationship is just not meant to be.
13. Do realize we paid a lot of money for our education and we ARE educated professionals. I promise you, we kind of know what we are talking about. We will have a proper consultation with you and we understand that you are some smart cookies but we are the ones who have been trained.
- Elaboration: I know you are fervently searching hair on Google, Pinterest, Instagram, etc. I know you have been getting your hair professionally done for umpteen years. And I know you have probably experimented on your own. And I know your mother’s friend’s sister’s cousin in-law has done hair for 40 years. And I do not doubt that you have probably picked up a few snippets of information. But please, please, PLEASE don’t think you know more than than your stylist, at least not in our own profession. We take pride in our acquired education, and further, our continuing education. Please trust the fact that we know what is best for you. We know it. We studied it. We live it, learn it, love it, eat, drink, and breathe it.
14. If we are running behind, please be patient with us. You wouldn’t want us rushing on you to get to our next client. We try our best to give all our guests the same love and attention. If you just stay calm and be patient, we are guaranteed to give you the best customer service.
15. Added because 14 is an odd number to end on and because it’s an important subject to touch on:
- Stylist’s prices differentiate from each other based on different factors such as demand of time, education, talent, time in profession, serviced demographic. Most of those are in direct correlation of each other. A high-priced stylist is normally most sought after, continues her education regularly, has put time in her art, and excels not only in technical skills but in people and business skills. A purse may be a purse and a car may be a car. But when you carry or drive high end, do you not notice the difference?
- Now I am not saying you aren’t getting proper care from a lower priced stylist. You bet your butt you will, because they want to be high end. They want to be a star. All I am doing is explaining why some stylists may seem so-called “expensive”.
I want to take this time to thank you, my readers, in taking the time to one, read this blog, and two, educating yourselves in all things hair, makeup, essential oils, and life. I am honored to be apart of your adventure and only hope to make a small impact on your lives. And thank you to my clients, you trust me and believe in me. Without you, I would not be able to make giant leaps in my life nor make little footprints in other people’s sand. I only wish to continue my journey in educating and serving those I touch by writing this blog or what I do in the salon. I will continue to live, learn, and earn more because of the love I have for the beauty industry and because of you.
With Love, Amanda Bossi